Tag Archives: customer service

How Will They Learn If We Don’t Teach?

We all had our visions of what working in a library would be like. I worked for a bookstore for a number of years, and so I imagined it would be much the same, except that people would be allowed, encouraged even, to return the books they read.  I entertained grandiose notions of literary salons […]

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Customer Service: It’s Not Rocket Surgery

One of the things I miss most in my current job is providing customer service on the front line. Sure, my work as director of continuing education and training at the Georgia Public Library Service entails a high degree of customer service; it’s just that the service I provide is more internally-focused on the staffs […]

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Putting Customers First Lasts

Putting Customers First Lasts from Jarrod Turner

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