Tag Archives: customer service

E-Learning & Soft Skills

Are there some things that an online course can’t teach? A lot of the talk around services like GLEAN and Lynda.com focuses on ‘Hard Skills’, which is to say, skills that are easily defined and measurable such as the ability to create a spreadsheet in excel or a webpage in HTML. For me there’s really […]

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How Will They Learn If We Don’t Teach?

We all had our visions of what working in a library would be like. I worked for a bookstore for a number of years, and so I imagined it would be much the same, except that people would be allowed, encouraged even, to return the books they read.  I entertained grandiose notions of literary salons […]

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